Personal Data Protection Notice

This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and describes how AZ Warranty Sdn. Bhd. (“AZ Warranty”) collects, uses, processes, and protects personal data provided by customers, policyholders, dealers, workshops, and website users.

Collection of Personal Data

AZ Warranty may collect personal data including, but not limited to:

• Name, identification details, contact information, and vehicle information
• Warranty application and policy details
• Service and maintenance records
• Claim-related information, diagnostic reports, photographs, videos, and supporting documents.

Personal data may be collected through:

• Warranty applications or registration forms
• Telephone conversations or customer service interactions
• Website submissions or online portals
• Email, messaging platforms, or digital communication channels
• Authorized dealers, workshops, service partners, or representatives
• Third parties where consent has been provided

Purpose of Processing Personal Data

Personal data may be processed for purposes including:

• Evaluating warranty applications
• Issuing, administering, renewing, or cancelling warranty policies
• Processing warranty claims and repair authorization
• Communicating claim updates and service information
• Verifying maintenance compliance
• Customer support and service improvement
• Regulatory, legal, or compliance requirements
• Marketing or promotional communication where permitted

Disclosure of Personal Data

Personal data may be disclosed, where necessary, to:

• Authorized dealers and service partners
• Repair workshops and technical assessors
• Claims administrators, investigators, or adjusters
• Related companies or appointed service providers
• IT system providers or communication platforms supporting warranty administration
• Regulatory authorities or law enforcement agencies where required by law

All disclosures shall be carried out in accordance with PDPA requirements.

Third-Party Personal Data

Where personal data of another individual is provided to AZ Warranty, the person providing such data confirms that consent has been obtained from the relevant individual for AZ Warranty to process such information in accordance with this Privacy Policy.

Data Security & Retention

AZ Warranty takes reasonable administrative and technical measures to safeguard personal data against unauthorized access, disclosure, alteration, or misuse.
Personal data shall be retained only for as long as necessary for warranty administration, claim handling, legal compliance, dispute resolution, or business record purposes.

Customer Rights

Subject to applicable laws, individuals may request:

• Access to personal data
• Correction or updating of personal data
• Withdrawal of consent or limitation of processing
• Enquiries or complaints relating to personal data usage

Requests may be submitted to AZ Warranty through official contact channels.

Consent

By submitting personal data, applying for warranty coverage, or continuing to engage with AZ Warranty’s services, you acknowledge that you have read and consent to the processing of your personal data in accordance with this Privacy Policy.

Policy Updates

AZ Warranty reserves the right to update this Privacy Policy from time to time. Any revisions will be published on this website.